FAQ

GENERAL

For all general enquiries please contact: info@lamichaux.com and we will try to respond to you within 24 hours.

For any returns related enquiries please contact: returns@lamichaux.com

Media and Marketing related enquires please contact: pr@lamichaux.com

La Michaux is designed in Belgium by Sarah Michaux and manufactured in the UK and China.

Sarah Michaux has got the inspiration while travelling around the globe, starting in Australia.

Discover where you can buy LA MICHAUX in store here

Please find our size chart here.

La Michaux swimwear is crafted with only the finest fabrics and materials. Please keep in mind that this is delicate in nature.

To ensure your swimwear has along life, please take special care when washing. It is recommended that you hand wash in cold water after use. Do not iron, bleach or tumble dry. Dry in shade.

ORDERS

Placing an order for your La Michaux favorite is very easy. When you find an item you like, select the correct size and quantity, then select ‘Add to Bag’. You can always adjust your shopping bag by removing or changing items.

When you are happy with your shopping bag, you can continue to check out via the “My Bag’ option in the top right corner.

Unfortunately we cannot add items to an existing order. Please place a new order for the additional item.

Once you have selected the checkout button, you will have the option to sign in or create an account. The next step is to enter your chosen shipping method, and any credits or vouchers you may have. After this you will be directed to the payment page. After processing the order you will receive a confirmation email.

Unfortunately, we are not able to cancel an order after it has already been paid.

You will receive a confirmation email once your order has been shipped that contains your tracking information. If you have not received a shipping confirmation email, please check your Junk Mail or Spam folder, as it may have been received there.

For specific shipping time frames please refer to more of our FAQs below or our shipping information page.

PAYMENTS

La Michaux offers various payment options. We accept all major Credit/Debit cards and Paypal. More information can be found on our payments and sales page.

All prices found on www.lamichaux.com are listed in Euros (EUR) and are inclusive of tax. International orders will be calculated via our integrated currency converter, although the actual international currency conversion that your bank charges may vary.

Lamichaux.com is a safe and secure place for you to shop. We use Secure Sockets Layer (SSL) to transmit credit cardinformation and your personal information. This means that all information isencrypted as it transfers via the internet and lands on a secure server when it arrives. We do not store your credit card details in our system. Please refer to our privacy policy for further information.

SHIPMENTS

Yes, we do.

All of our orders are processed Monday to Friday and we try to ship within 24 hours of purchase. Orders are not processed on weekends (Sat/Sun) or Belgian Public Holidays. You can refer to our shipping policy for further details on timeframes depending on your specific location.

We offer FREE worldwideshipping on orders over 150€. Please check out our shipping page for additional info here.

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The amount may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

La Michaux cannot control and is not responsible for any duties/taxes applied to your package. You will aresolely responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

If you refuse a shipment from La Michaux, you are responsible for the original shipping charges, any importfees, duties and/or taxes that are incurred on the package, and the cost of returning the package to La Michaux. This amount will be deducted from your credit note.

Please find our full returns policy here.

LAMICHAUX BV
Atealaan 65
2200 Herentals - Belgium

BE 0769 577 709